Customer service & support
- There is something wrong with my order, what can I do?
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We are sorry to hear that. If something has gone wrong with your order, you can exchange it via our return platform. Is there something else we can assist you with? Please contact our customer service.
- How can I contact Mystery United?
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Our customer service is available Monday to Friday, from 8:30 a.m. to 5:00 p.m. We aim to respond to all queries within 24 hours, but preferably sooner!
You can reach us by email (info@mysteryunited.shop) or via our contact form. You can also send us a DM on one of our social media channels: Instagram, Facebook, Whatsapp, X or TikTok.
- I have not yet received my order, what now?
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We are sorry to hear that you have not yet received your order! We advise you to wait 10 working days after shipment. If your parcel has still not been delivered after this time, please get in touch with us.
- Where can I find information about privacy and the general terms and conditions?
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Information about privacy can be found here. Are you looking for our general terms and conditions? You can find them on the general terms and conditions page.
- Can I leave a review for Mystery United?
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Of course! You can leave a review on our Trustpilot page. You can also leave a review on Google!
- Can I cancel or change my order before it is shipped?
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Please contact our customer service as soon as possible. We will then try to process your request before shipment. Has your order already been shipped? Then you can return it.