RETURNS

Would you like to return or exchange your order at Mystery United? That is possible!

With us, you always get 100 days reflection time after receiving your order. You can easily submit a request via our returns platform. You can choose whether you want your money back or would prefer to receive a replacement product.

Conditions
The product being returned must be unworn. Of course, you may try on the shirt. In addition, the original labels and/or tags must still be attached. In most cases, the costs of returning the product are for the customer. We will send you a new product free of charge if you opt for an exchange. If there is something wrong with your product or delivery, we will refund the return costs.

How does it work?

1. Go to our returns platform;
2. Enter the order number and the e-mail address used to order;
3. Choose the product you want to return and the reason for your return;
4. Make a choice: money back or an exchange;
5. Fill in the remaining requested details;
6. Submit your request.

 

Customer Service
Do you have any questions or is something not quite clear? Send an e-mail to info@mysteryunited.shop.